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Warranty

The company SCUBAJET GmbH, Rosenbergstraße 6, 9020 Klagenfurt, Austria provides the following warranty terms: We warrant the final purchaser of a SCUBAJET product that it is free from material and manufacturing faults during the period and under the conditions stated below.

Any claims by the final purchaser for any expense for the repair of a material or manufacturing fault will be settled by SCUBAJET. Claims may not include or do not cover incidental costs of a warranty claim or any other financial losses (e.g. costs for towing, telecommunications, food, accommodation, loss of earnings, loss of time etc.). Unless a longer period is provided by national and supranational law the warranty for SCUBAJET (including wearing parts) shall be one year after purchase while the warranty for batteries is 12 months.

 

Dealer/Customers must make any warranty claim within this time period and need to submit a copy of the bill which shows the date of purchase. SCUBAJET decides whether faulty parts are repaired or replaced. Distributors and dealers who repair a SCUBAJET have no authority to make legally binding statements on behalf of SCUBAJET.

 

Unless a longer period is provided by national and supranational law the warranty for SCUBAJET (including wearing parts) shall be one year after purchase while the warranty for batteries is 12 months. Dealer/Customers must make any warranty claim within this time period and need to submit a copy of the bill which shows the date of purchase. SCUBAJET decides whether faulty parts are repaired or replaced. Distributors and dealers who repair a SCUBAJET have no authority to make legally binding statements on behalf of SCUBAJET.

SCUBAJET is entitled to refuse a warranty claim in case of

 

  • normal wear and tear and routine servicing
  • the warranty was not correctly submitted (in particular failure to contact SCUBAJET before sending back goods, failure to present a completely filled-in warranty certificate and proof of purchase, refer to warranty process),
  • the product has been used improperly,
  • the safety, operating and care instructions in the manual were not observed,
  • the product was in any way altered or modified or parts and accessories were added that are not expressly permitted or recommended by SCUBAJET, previous services or repairs were not carried out by firms authorized by SCUBAJET, or non-original parts were used.

As well as the rights arising from this warranty, the customer also has legal warranty claim rights arising from the purchase contract with the dealer that are not hampered by this warranty.

 

WARRANTY PROCESS

Adhering to the following warranty process is a prerequisite to the satisfaction of any warranty claims. Before dispatching any apparently faulty goods, it is required to coordinate the delivery with SCUBAJET. SCUBAJET will issue an RMA-Number.

Please contact us per mail under support@scubajet.com. Please understand that we are unable to deal with products of which we have not been notified and will therefore refuse to accept delivery.

Customers are responsible to adhere to all regulations of international transport by air (IATA) and road – especially for shipping Lithium Ion Batteries – and any customs/duty regulations. SCUBAJET is not responsible for any violations of these regulations by any customer shipping internationally.

To check a warranty claim and to process a warranty, we require your assistance: For returning the SCUBAJET, we recommend keeping the original SCUBAJET packaging. If this is no longer available, packaging that excludes transport damage must be used (as transport damage is not included in the warranty). We are available to answer any questions regarding the warranty process – simply contact us by email support@scubajet.com or open up a support ticket.

 

Delivery Time:
Prompt Free shipping

ConfiguratorBuild your own Scubajet in a few steps

1

Choose Your Motor UnitMore Power - more Fun

Neo500 W

From 990 

Delivery Time: 1 week
Pro / Pro XR1000 W

From 1.690 

Delivery Time: 1 week
Which motor unit is right for you?
2

Choose your BatteriesFly and Non-Fly Batteries

Smart Battery 100 WhNeo | Stackable | Up to 56 min

305 

Delivery Time: 1 week
Smart Battery 2 x 100 WhPro | Stackable | Up to 108 min

610 

Delivery Time: 1 week
Smart Battery 4 x 100 WhPro XR | Stackable | Up to 216 min

1.140 

Delivery Time: 1 week
High Density Battery 200 WhPro | Up to 108 min

510 

Delivery Time: 1 week
High Density Battery 400 WhPro XR | Up to 216 min

810 

Delivery Time: 1 week
3

Choose your Tube SizeBigger Tube - More Battery Runtime

Neo

140 

Delivery Time: 1 week
Pro

160 

Delivery Time: 1 week
Pro XR

160 

Delivery Time: 1 week
Which tube is right for you?
4

Choose your NoseDarkness belongs to the past

No LED

 

Delivery Time: 1 week
500 Lumen

180 

Delivery Time: 1 week
1500 Lumen

260 

Delivery Time: 1 week
5

Choose your ControllersOne SCUBAJET - many possibilities

Dual Hand Controller (DHC)

490 

Delivery Time: 1 week
Remote Control Bundle

360 

Delivery Time: 1 week
6

Choose your WarrantyUp to 3 years

1-year Limited WarrantyIncluded with every SCUBAJET

12 months on SCUBAJET,
12 months on battery
3-year Extended Limited WarrantyAdd another 2 years

200 

36 months on SCUBAJET,
12 months on battery
7

Choose your AccessoriesSCUBAJET Essentials

Camera MountFor GoPro and more

30 

Delivery Time: 1 week